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Amounts Receivable: What It Is and How to Consult

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The service Amounts Receivable is a tool that allows you to check any forgotten or unexpected amounts in banks, consortiums or other financial entities.

If amounts to be received are identified, the service also provides guidance on how to proceed to redeem them in a practical and safe way.

Since February 28th, consultation of amounts to be received has become viable within the financial system. Access to this functionality requires a silver or gold level gov.br Account.

beware of scams

  • It is exclusively in official website do Values ​​and Receiving where consultations and requests for refunds can be made, both personal and related to companies or deceased people;
  • All services associated with the portal are completely free. No payment must be made to gain access to the amounts;
  • It is not the practice of the Central Bank to send links or establish contact to deal with matters relating to amounts to be received or confirm personal information;
  • Only the institution that appears in the System Amounts Receivable you have the authority to contact us, and under no circumstances will you ask for the password;
  • Avoid clicking on suspicious links sent via emails, SMS, WhatsApp or Telegram as much as possible.

This service is available to any individual or company interested in checking whether they have Amounts Receivable through the system.

amounts to be received
amounts to be received

How to access Amounts Receivable

  1. Verification of Receivables
    • In the case of values ​​associated with individuals or deceased persons, it will be necessary to inform the CPF and date of birth;
    • For values ​​of legal entities, the CNPJ and the date of opening of the company are required;
    • If values ​​are identified, the next step is to click on the 'Access SVR' button to receive guidelines on how to request the resources.
  2. Request for Return of Amounts
    • At this stage, you need to select one of your Pix keys and provide your personal data;
    • Keep the protocol number provided, which may be useful if you need to contact the institution;
    • The amount will be transferred within 12 business days. The institution may choose to carry out the transfer via TED or DOC, in addition to being able to contact you to verify your identity.
  3. If you don't have a Pix key
    • If you do not have a Pix key or it is not selectable, contact the financial institution directly to discuss how to return it.
  4. Return of Values ​​for Deceased Persons
    • Access the section 'Amounts receivable of a deceased person' and agree to the terms presented;
    • Provide the Tax ID (CPF) and date of birth of the deceased person is required;
    • Only heirs, executors, executors or legal representatives are allowed to access data related to deceased people;
    • For this specific situation, it is necessary to contact the institution to coordinate the presentation of the necessary documentation.

This information aims to ensure greater transparency and protection of your rights. For more details and clarification of doubts, it is possible to use the Contact Us channel.

It is important to point out that this service is provided by the Central Bank of Brazil, and any uncertainty, complaint or suggestion should be forwarded directly to them.